IT service management for businesses.

Handle tickets.
Manage IT.

Manage tickets, customers, devices and projects in Caelia. The customer portal gives customers access to the information you share with them.

✓ Built by IT. For IT.✓ On premises · Cloud in 2027
● ● ●Caelia / Overview
Caelia dashboard in the local test environment (German interface)

Caelia · Screenshot of the test environment

01 / Tickets, devices and projects
Support · Customers · Devices · Projects · Customer portal

Caelia modules

Link tickets to customers and devices.

Assign tickets to the affected customers, locations and devices. Record working time in tickets and projects.

Manage IT service in one application.See all features

OPTIONAL ADD-ON / WEBSITES

Manage customer websites.

Document customer websites, their CMS and hosting providers. Record work and working time, link websites to projects and check reachability on demand. Customers can see their authorised websites in the portal.

Explore the websites add-on
49 €net · one-time per instanceExtends your on-premises base licence.

OPTIONAL ADD-ON / BRANDING

Use your branding in Caelia.

Use your company logo in Caelia and set a separate email logo. Adjust the appearance of the installation to match your brand.

Explore the branding add-on
149 €net · one-time per instanceExtends your on-premises base licence.

OPTIONAL ADD-ON / TELEMATICS

Manage TI cards and KIM addresses.

Assign TI cards and KIM addresses to customers and locations. Link them to devices, tickets and projects and check their validity periods.

Explore the telematics add-on
249 €net · one-time per instanceExtends your on-premises base licence.

Deployment options

Deploy Caelia.

Run the on-premises version on your infrastructure. The cloud version is planned for 2027.

CAELIA / ON-PREMISES

Caelia on-premises pricing.

All prices apply exclusively to the on-premises version and exclude applicable VAT.

BASE VERSION

749 € one-time purchase

Perpetual usage rights
Caelia for one verified instance on your own infrastructure. Keep using the last version covered by your licence.

One year of updates included
New features, security updates and bug fixes during the included update year.

Further updates: €349 per year
Buy further updates if you need them. Without renewal, you can continue using your existing version permanently.

The base licence applies per instance. You are responsible for installation, infrastructure and backups.

Coming soon

OPTIONAL ADD-ONS

Add-ons for your instance.one-time per base licence

Branding add-on: €149 one-time purchase
Your own company logo, a separate email logo and a custom appearance for your installation.

Telematics add-on: €249 one-time purchase
Manage TI cards, KIM addresses and validity periods in their customer and location context.

Websites add-on: €49 one-time purchase
Document websites, CMS and hosting providers, record work and check reachability on demand.

All add-ons extend the on-premises base version and apply per base licence or instance.

Coming soon

Caelia Cloud is planned for 2027. The prices above do not apply to the cloud solution.

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Contact

Questions about Caelia?

Ask us about features, licences or installation. Contact us by form, email or phone.

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