CAELIA / Who is it for?

Caelia for your IT team.

Caelia is for IT service providers, in-house IT teams, healthcare IT specialists and website service teams.

01

IT service providers

Support multiple customers and locations.

Manage devices and locations for the organisations you support. Link them to tickets and projects and record your team's working time.

  • Device management across customers
  • Manufacturer communication and external ticket references
  • Time tracking and shared projects
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02

In-house IT teams

Manage IT within your organisation.

Record devices and installed software, handle support tickets and document procedures. Set access permissions for departments and teams.

  • Inventory and installed software
  • Internal departments, ticket assignment and traceable replies
  • Work instructions with acknowledgements
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03

Healthcare IT specialists

Assign IT devices and TI cards.

Assign devices to the locations of the practices and healthcare facilities you support. The optional TI add-on also lets you manage TI cards, contacts and validity periods.

  • Link TI cards to devices and tickets
  • Track card validity periods and KIM addresses
  • Assign locations and contacts
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04

Web agencies & website service teams

Manage websites and maintenance work.

The optional websites add-on assigns websites to customers and locations. Document the CMS and hosting provider, record work and time, and link websites to projects.

  • Organise websites by customer and location
  • Check reachability on demand and share results with support tickets
  • Authorised websites in the customer portal; previews after configuring a screenshot service
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Business customers only

Caelia is offered exclusively to businesses within the meaning of section 14 of the German Civil Code.

Use Caelia to manage support tickets, devices and projects. The optional TI add-on adds TI card management. Use the contact form to ask about integrations and deployment.

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Questions about Caelia?

Ask us about features, licences or installation. Contact us by form, email or phone.

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