CAELIA / Features

Caelia features.
Manage tickets, devices and projects.

Name: Caelia
Brand: Caelia

See the functions in the current Caelia version and the optional add-ons.

Tickets & support Devices & software Customers & locations Projects & time tracking Customer portal Work instructions Teams & access TI administration · Add-on Operations & overview Custom branding · Add-on Website management · Add-on

01 / Tickets & support

Handle support tickets with customer information.

Record tickets with their customer, location and affected device. Assign tickets to staff and document replies and working time.

Set ticket statuses and priorities
Assign, claim and send formatted replies with images, PDFs and video links
Track time and follow external manufacturer requests by email with ticket references
Link devices and software; TI cards and KIM addresses with the TI add-on
Protected attachments; scan customer uploads before storage when ClamAV is enabled

Tickets & support · Caelia — Original screenshot of the Caelia test environment · approved sample data · German interface

02 / Devices & software

Record devices, components and software.

Assign devices to customers and locations. Store device details, components and installed software with each device.

Device categories, manufacturers and operating systems
Serial numbers, placement, network addresses and category-specific connections
Components, assigned accessories and software with validity dates and expiry reminders
Link devices to support tickets and projects

Devices & software · Caelia — Original screenshot of the Caelia test environment · approved sample data · German interface

03 / Customers & locations

Manage customers, contacts and locations.

Record organisations, contacts and locations. Assign responsible staff and store external customer identifiers.

Business customers or internal departments with contacts and locations
Internal responsibilities for customers and locations
External customer identifiers
Portal invitations and user management within authorised customers and locations

04 / Projects & time tracking

Plan projects, dates and working time.

Plan project steps and dates and assign a project lead and deputy. Assign customers, locations and devices and record working time.

Planning, active and completed project statuses
Steps, substeps, notes and progress management
Start and end dates, devices and locations in project context
Working time and project-end reminders for the project owner and deputy

05 / Customer portal

Give customers their own access.

Customers create and reply to tickets in the portal. They can see the devices, projects and other information you share with them.

Create support requests and send formatted replies with images, PDFs and video links
Dashboard with shared tickets and projects; filter devices by location and category
TI cards in the customer context with the optional TI add-on
Portal managers administer users within their authorised scope

06 / Work instructions

Document procedures and request acknowledgements.

Document procedures and assign the instructions to the relevant teams. The confirmation overview shows who has acknowledged each instruction.

Categories and versioned instructions
Validity dates and targeted team assignment
Instructions for everyone or selected employees
Acknowledgements and confirmation overview

07 / Teams & access

Organise teams and set access permissions.

Organise departments and teams. Roles and permissions determine who can access each area.

Employees, departments and teams
Team leads and deputies
Absences and invitations
Roles, area permissions, two-factor authentication and passkeys

08 / TI administrationOptional add-on

Manage TI cards and KIM addresses.

The optional TI add-on manages cards and components of the German healthcare telematics infrastructure. Assign them to customers and locations and link them to tickets and projects.

gSMC-KT, SMC-B and eHBA cards with providers, contacts and assignments
Validity periods and upcoming expiry information
Manage KIM addresses on TI cards and link them to tickets and projects
Location-based TI and KIM overviews in the portal; registration credentials remain internal

09 / Operations & overview

Check tickets and projects on the dashboard.

The dashboard shows current tickets, customers, projects and devices. Notifications report new activity. The audit log records changes.

Dashboard with tickets, customers, projects and devices
Notifications and current work instructions
Audit log for traceable changes
Business settings; custom branding as an add-on

10 / Custom brandingOptional add-on

Use your branding in Caelia.

The optional branding add-on lets you adapt the logo and appearance of your Caelia installation to your brand.

Your own company logo and a separately configurable email logo
Custom appearance
Display your own brand in the Caelia installation

11 / Website managementOptional add-on

Link websites to customers and projects.

Use the optional websites add-on to assign websites to customers, locations and projects. Store the CMS and hosting provider and record work and time spent.

Manage websites with their URL, customer, location, CMS and hosting provider
Encrypted administrator credentials for authorised internal staff
Record work and time for each website and assign it to projects
Check reachability on demand from Caelia and the browser; share results with relevant support tickets
Screenshot previews after configuring a local or external screenshot service
Customer portal access to authorised websites and previews; credentials and internal work remain internal

CAELIA / ON-PREMISES

Caelia on-premises pricing.

All prices apply exclusively to the on-premises version and exclude applicable VAT.

BASE VERSION

749 € one-time purchase

Perpetual usage rights
Caelia for one verified instance on your own infrastructure. Keep using the last version covered by your licence.

One year of updates included
New features, security updates and bug fixes during the included update year.

Further updates: €349 per year
Buy further updates if you need them. Without renewal, you can continue using your existing version permanently.

The base licence applies per instance. You are responsible for installation, infrastructure and backups.

Coming soon

OPTIONAL ADD-ONS

Add-ons for your instance.one-time per base licence

Branding add-on: €149 one-time purchase
Your own company logo, a separate email logo and a custom appearance for your installation.

Telematics add-on: €249 one-time purchase
Manage TI cards, KIM addresses and validity periods in their customer and location context.

Websites add-on: €49 one-time purchase
Document websites, CMS and hosting providers, record work and check reachability on demand.

All add-ons extend the on-premises base version and apply per base licence or instance.